Frequently Asked Questions

Directfreelance.com was created for freelance clients, freelancers and agencies. Directfreelance.com matches all types of freelance professionals with the companies and individuals who need their skills.

Directfreelance.com may be used free of charge by individuals and companies looking for professional freelancers and agencies. Directfreelance.com contains large and growing list of resumes of freelancers from around the world. We help freelancers and agencies to reach clients from all over the world regardless of the language they speak and understand. Anyone may create projects at Directfreelance.com free of charge.

In order to apply for a project you need to be a Full Member. As a Full Member, your contact information will always be available to visitors of Directfreelance.com, and you will be able to submit a bid for each of listed projects you are be interested in directly from your account. You will be always notified about new projects matching your criteria (you will be receiving emails to your regular mail box - this is an optional feature). Also clients can contact you to your INBOX (you will be notified about a new email from a client by a regular email box). All these emails are monitored by us to avoid Spam and false requests for services.

All of credit card transactions are administrated by our financial provider WorldPay. They guarantee the highest safety and a strict confidence. The system of payment is an automatic process which is excluding manual input of ours.

We would advise you to check terms of using Pay Pal system, that is usually used by freelancers as a way of payment. You negotiate the payment for the job with the job and project posters. You must contact project posters directly about the project and agree upon the payment method. You might ask a potential client to pay 30%-50% of your total in advance.

All freelancers are automatically rotated to give a chance to each freelancer to be quite close to the beginning of the list. Full members are shown on the top in the search 50% of the time, the other 50% of the time the listings are random. We give first preference in the listing to our paid customers. Most of the work generated from the website comes from projects.

In order to be listed on freelancers List you must specify your categories. Go to My Resume -> Categories and enter all of your categories.

Receiving emails about new projects posted on Directfreelance.com is OPTIONAL. In order to stop that you need to go to your PROFILE -> Do you want to be notified about new projects -> "NO"

According to requests from freelancers, asking to stop notifications regarding small projects, we decided to agree on expectations of our users. Also most of posted projects are confirmed by the project posters. However, we are experiencing situations when contact information is correct, but we don't receive confirmation of the project. In such cases we do not inform our freelancers about new projects. Since we are receiving many dubious projects we are obligated to be very restrictive.

Anyone may register at Directfreelance.com free of charge.

There are three types of users at Directfreelance.com Client- If you need freelance service you should register as a client. All tools provided to clients are free of charge. Client may search the registry, send emails to freelancers and agencies, save freelancers and agencies in an address book and post projects. Freelancer - freelancers may register free of charge. Freelancers may receive messages from potential clients, list their resume in the registry, respond to posted projects. Freelancers must purchase full membership in order to be able to contact potential clients, project posters and companies offering full time or part time employment. Agency - agencies may register free of charge. Agencies may receive messages from potential clients, list their resume in the registry, respond to posted projects. Agencies must purchase full membership in order to be able to contact potential clients, project posters and companies offering full time or part time employment.

After registration , you should update your profile with your contact information. Next you may post a project or search registry for freelancers and agencies.

After registration, you should create your resume. If you do not create your resume, other users will not be able to find you in our registry. Creating your resume is easy. Simply, click on My Resume link after signing on and use links on your left hand side to provide necessary information.

Freelancers and agencies must purchase full membership in order to be able to respond to inquiries from potential clients. Freelancers and agencies contact information will not be displayed on their resume until they purchase full membership. Also, freelancers and agencies will not be able to contact individuals and companies posting freelance projects. Freelancers will not be able to contact companies and agencies without purchasing full membership.

If you forgot your password, click on Sign In link and follow the “Forgot my password” link. Enter your email address. We will send you your password via email.

Please, submit the ticket at http://www.Directfreelance.com/ContactUs.aspx requesting to be removed from our database and you will be removed promptly.

Although, we do not get involved in the final transactions between clients and translators, we recommend using the following site for receiving money for translation services: www.paypal.com

Freelancers and agencies are required to purchase full membership to take full advantage of tools available at Directfreelance.com. See Our Rates for details.

In order to purchase full membership, you must first register and sign on to your account. Click on Full Membership link. You will be redirected to our secure payment processing system at Worldpay.com

Our secure payment system provider Worldpay.com accepts all major credit cards (Visa, MasterCard). Currencies supported are USD and EUR. We also accept payments via bank wire transfer, Wester Union and Moneybookers.

Our email privacy policy demonstrates our firm commitment to your privacy and the protection of your information. We use security measures to protect against the loss, misuse and alteration of data used by our system. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. You may always request deletion of your account and email address from our website by writing to info@directfreelance.com.

Freelance clients are users looking for freelancers or agencies and need freelance services. All tools provided by Directfreelance.com are free for freelance clients. Freelance clients may search our registry, view detailed information about each freelancer, agency and contact them. Freelance clients may keep track of previously contacted users by using their Outbox. They also may save profiles of freelancers and agencies for future reference in their address book. Freelance clients may post and keep track of freelance projects online.

Freelancers may contact freelance clients and agencies posting projects. They also may post projects online. They have access to their own Inbox to respond to inquiries from potential clients. Freelancers also may view listings of available job offers posted by freelance agencies. Freelancers may create a detailed online resume which includes categories, education, employment history, licenses, references, tools used, accepted payment types and much more. Freelancers may search registry and contact other freelancers. Freelance tools may also be used by freelancers at no charge.

Agencies may search the registry and contact freelancers and clients in our registry. Agencies may view current projects and post new projects. Agencies may also post job offers. Freelance Agencies may create their detail resume online including categories, education, employment history, licenses, references, tools used, accepted payment types and much more.

Each resume is limited to 10 category and subcategory combinations.

After You create a cateogory click Edit button. Select one of the expertise from the drop down menu and click update button.

In order to be able to sign in to the secure portion of our website you must enable cookies in your web browser. Please, make sure cookies are enabled in your browser and try to logon again. Please, refer to this url to see how you can enable cookies in your browser: http://webmaster.info.aol.com/cookieguide.html Please notice you are able to see all projects without signing in. If you would like to see new projects please click http://www.Directfreelance.com/projects.aspx If you have any further problems, please read text below. If you are using Internet Explorer you can try two things: 1. Set your browser to accept cookies from Directfreelance.com - Lanuch Internet Explorer - Go To Tools, Internet Options, Privacy - Your privacy setting must be set to at least High.

After registration with Directfreelance.com you should complete your profile. If you are a freelancer or an agency you should create your online resume by adding your categories, education, licenses, employment, references and tools. You must add at least once category in order to be viewed online by freelance clients and agencies.

Portfolio allows you to showcase your sample work to clients interested in your services.

You can upload Microsoft Word, Excel documents. Adobe PDF, html and text documents. You can also upload images in .jpg and .gif format.

In title field provide short description of the item you uploaded. For example: “Letter translation”. In the description field, you can enter a short paragraph describing the sample. In the price field provide the amount, you would charge for the sample item.

Portfolio feature is available only to full members.

After signing in, you will be able to save profiles of freelancers in your address book and you will be able to keep track of freelancers and agencies you have contacted so far. In order to save a freelancer or agency to your profile or contact him, you must be signed on.

All freelancers and agencies will be notified by email about project posters’ response regarding each accepted bid, and then they will contact posters directly. If freelancer or agency has purchased their membership their full contact information will be shown on their resume.

When you view a full resume, click save button. The freelancers profile will be saved in your address book.

Outbox allows you to keep track of messages you have sent to freelancers and agencies so far. You will be able to see only the most recent 10 messages.

Address Book allows you to quickly access you favorite freelancers.

Inbox are for freelancers and agencies. In your Inbox you will receive emails from clients trying to contact you about your services.

Project is a request for quotes for services in one of the specialized categories.

Yes, you can. All projects may be posted at no charge.

If you are looking for freelancers to start cooperation/create database you should not post a project.

This site only helps people to meet. Project details--work content, payment, deadline, etc.--must be agreed upon by the outsourcer and freelancer/agency directly.

Project is considered closed when the outsourcer has received sufficient number of responses to the project posting or the deadline for the project has passed.

When a project is posted, email notification is sent to each professional whose profile matches the requirements of the project.

It is free.

Freelancers and agencies fitting project criteria will be notified about new posting. Freelancers and agencies will bid on the project and the project poster will be notified about each bid placed by them. If the project poster accepts one of the bids, the freelancer will be notified and he will contact the poster directly to discuss the details of the project.

Directfreelance.com is not responsible for completion of projects by freelancers and agencies. The final job contract is between outsourcers and freelancers.

You will receive responses from freelancers or agencies. In order to review bids received and to select a freelancer or an agency, go to the home page and logon to your account. After logging in, on the main Navigation bar click My Projects, and then click on the project number, and then you will see names of bidders. Please click VIEW ALL BIDS, and after you click selected name of freelancer, you will be able to send a message to him/her. Click button DECLINE, if you are not interested in a particular offer. Please close your project after you select the freelancer to work with. Each time a freelancer submits a bid for the project, the project provider is notified via email about the new bid. The project provider can view all the bids from the freelancers and the agencies in his account. The project provider may select one or more freelancers for his project by accepting the bids.

The feedback allows us to protect the freelancers and the agencies from dishonest clients and dishonest freelancers. For example, the feedback provided by freelancer shows if freelancers were satisfied when working with the client. If a client has a high rating (five stars) it informs freelancers that the client is trustworthy. In the near future, we are planning to show the actual text of the feedback to parties providing the feedback.

If you are looking for freelancers to start cooperation/create database you should not post a project.

If you are a paid member you can bid on any project as long as the category is specified on your resume.

Your email client may prevent you from opening attachments. You must unblock this feature in your email client (please refer to your email client documentation on how to do this) or you can logon to your account at http://www.Directfreelance.com/logon.aspx to check projects from your Directfreelance.com account.

In order to submit a bid, you must be a full member. Please logon to your account and click on “Projects” link on the main menu. Next, select the project number you wish to submit the bid for. Click "Submit your bid" and enter your message and then click “Send” button. You can find the list of projects you submitted bids for under “Projects” -> “My Bids".

Each time a freelancer submits a bid for the project, the project provider is notified via email about the new bid. The project provider can view all the bids from the freelancers and agencies at his account. If you like to see all bids you have submitted please go to the home page and on the main Navigation bar click My Projects and then click on the project number, and then you will see the names of the submitted freelancers. Please click VIEW ALL BIDS, and after you click on selected name of the freelancer you will be able to send a message to him/her. If you are not interested in a particular offer just click DECLINE. freelancers are notified via email that their bids were accepted and they can contact the project provider.

Messages are emails sent to users from this website. You may keep track of messages you have sent out. The outgoing messages are in your Outbox under Home link.

Clients have only Outbox folder. Freelancers and agencies have Inbox and Outbox folders.

The feedback allows us to protect the freelancers and the agencies from dishonest clients and dishonest freelancers. For example, the feedback provided by the freelancer shows if freelancers were satisfied when working with the client. If a client has a high rating (five stars) it informs freelancers that the client is trustworthy. In the near future, we are planning to show the actual text of the feedback to parties providing the feedback.

No, You can not modify your bid submitted already. ,

Declined bids are removed automatically once the project is removed from our database. Projects are removed from our database when they expire.